St. Thomas College of Engineering & Technology is committed to maintain a safe, supportive, and empowering environment for all our students, staff, and faculty. Our Grievance Redressal Cell is an essential platform dedicated to addressing and resolving any concerns, grievances, or issues faced by members of the college community, ensuring a healthy atmosphere conducive to learning and development.
Who Should Apply?
The Grievance Redressal Cell is open to all students, faculty, and staff who encounter issues related to the following:
- Academic concerns: Problems related to courses, teaching methods, exam results, academic policies, or assessment procedures.
- Behavioral issues: Any form of harassment, discrimination, or untoward conduct by faculty, peers, or administrative staff..
- Infrastructure problems: Maintenance issues in classrooms, laboratories, hostels, or campus facilities.
- Psychosocial issues: Mental health, stress, and personal issues affecting one’s educational experience.
- Others: Any other grievances not covered by the categories above but impacting an individual’s experience at the college.
If you are a student, faculty member, or staff member of St. Thomas College of Engineering and Technology , you are encouraged to bring forward any grievances you face, which will be dealt with confidentially and promptly.
Process for Filing a Grievance
To ensure fair, transparent, and efficient handling of grievances, the following steps outline the process for filing a grievance:
- Filing the Grievance:
- The concerned individual must submit a formal written complaint to the Grievance Redressal Cell. Complaints can be submitted in complaint box on the college website or in person to the Grievance Redressal Officer.
- The grievance should include details such as the nature of the complaint, parties involved, and any supporting evidence (if applicable).
- Acknowledgment:
- Upon submission, an acknowledgment of the grievance will be sent to the complainant, confirming receipt of the complaint and outlining the next steps.
- Investigation:
- The Grievance Redressal Cell will investigate the complaint in a fair, unbiased, and timely manner.
- A committee may be formed if the grievance involves multiple parties, and interviews or meetings may be conducted to gather more information.
- Resolution:
- The Cell will assess the findings and propose a resolution to the grievance.
- If the grievance is found to be valid, appropriate corrective action will be taken. This may include counseling, mediation, administrative action, or other meaures.
Role of the Grievance Redressal Cell
The Grievance Redressal Cell aims to:
- Provide an accessible platform for individuals to voice their concerns.
- Act impartially and confidentially when dealing with complaints.
- Take appropriate action to address grievances while maintaining the dignity and well-being of all parties involved.
- Promote a culture of respect, fairness, and equality within the college.
- Ensure compliance with all legal and regulatory requirements related to grievances.
AICTE Guidelines for Grievance Redressal
In line with AICTE (All India Council for Technical Education) regulations and guidelines, the Grievance Redressal Cell at St. Thomas College of Engineering and Technology adheres to the following principles:
- Timely Resolution: All grievances should be addressed and resolved in a timely manner, with an objective of resolving issues within a set period (typically 30 days from the date of filing).
- Transparency: The grievance process must be transparent, ensuring that all actions are clearly documented and communicated to the complainant.
- Equal Treatment: Every grievance will be handled without bias or discrimination, irrespective of the gender, position, or status of the complainant or the accused party.
- Confidentiality: All grievances will be handled with strict confidentiality to protect the privacy of the individuals involved.
St. Thomas College of Engineering and Technology values feedback from its members and strives to continually improve its services. The Grievance Redressal Cell is a vital part of our commitment to fostering a safe, respectful, and conducive learning environment for everyone.