Student Grievance Redressal Committee (SGRC)

Student Grievance Redressal Committee (SGRC) is primarily responsible for receiving, investigating, and resolving grievances raised by students within our institution, ensuring a fair and transparent process to address concerns related to academics, administration, facilities, or any other relevant issues, while maintaining confidentiality and upholding principles of natural justice. Specific responsibilities of  SGRC may include:

• Receiving and registering grievances:

Accepting complaints from students in written form, either directly or through the grievance portal, ensuring proper documentation and recording of details.

• Preliminary assessment:

Reviewing submitted grievances to determine their validity, nature, and appropriate course of action.

• Investigation and fact-finding:

Conducting inquiries by gathering relevant information, interviewing concerned parties (students, faculty, staff), and verifying facts related to the grievance.

• Mediation and conciliation:

Attempting to resolve grievances through dialogue and mutual understanding between the complaining student and the relevant parties.

• Decision-making:

Analyzing the findings of the investigation and making informed decisions regarding the appropriate redressal measures based on established guidelines and policies.

• Communicating outcomes:

Informing the student about the committee’s decision, including the reasoning behind it, and outlining any necessary follow-up actions.

• Reporting to authorities:

Submitting detailed reports to the relevant administrative bodies within the institution, including recommendations for potential policy changes or improvements based on identified issues.

• Maintaining confidentiality:

Protecting the privacy of students involved in grievances, ensuring discretion throughout the process.

• Awareness campaigns:

Promoting the SGRC’s existence and functions to students, educating them on how to file grievances and the procedures involved.

• Periodic reviews:

Regularly evaluating the effectiveness of the grievance redressal mechanism and proposing adjustments as needed. Important aspects to consider:

• Composition:

The SGRC should consist of a diverse group including student representatives, faculty members, administrative staff, and Principal to ensure impartiality.

• Transparency:

Establishing clear guidelines and procedures for filing grievances, ensuring students are aware of their rights and the grievance redressal process.

• Timeliness:

Aiming to resolve grievances within a reasonable timeframe, adhering to defined timelines for investigations and decision-making.

Sl. No.	Name	Designation & Department	Contact Details	Role
1.	Dr. Teena Joseph	HoD(AIML)	9497530357 drteenajo@stthomascollege.ac.in	Convenor
2.	Dr. Bibin Vincent	HoD(CSE)	9400649066 bibinvincent@stthomascollege.a c.in	Member
3.	Dr. S. Sarath	Dean (Students Development) & HoD (ME)	9746550371 s.sarath@stthomascollege.ac.in	Member
4.	Prof. Rathish Ravindran	Assistant Professor,ME	9947992332 rathish@stthomascollege.ac.in	Member
5.	Prof. Saritha V.	Asst. Professor, CE	8547449374 saritha@stthomascollege.ac.in	Member
6.	Smt. Vaishali S. Nair	Counsellor	9188368010 Nairvaishali7@gmail.com	Member
7.	Ms. Krishnandu K	Student, S5 CSE(AIML)	7012398182 Stc24am034@stthomascollege.ac.in	Member

Students can submit their grievances using the below mentioned link https://forms.gle/7pgzdjELM943tgzK8